Refund policy
Purenorth-beauty wants you to be completely satisfied with your order. Please contact us if anything doesn't meet your expectations.
14-day right of withdrawal
You have the right to withdraw within 14 days of receiving the order, without needing to give any reason.
Please contact us via 📧 info@purenorth-beauty.com within 14 days of receipt.
30-day satisfaction guarantee
In addition to the right of withdrawal, we offer a 30-day satisfaction guarantee from the date of delivery.
Important: For hygiene reasons, certain opened products are excluded from the right of withdrawal.
How to request a refund
- Send an email to info@purenorth-beauty.com
- Please provide your order number and the reason.
- We respond within 24 hours on working days.
Opening hours: Monday to Friday: 9:00–18:00
Return shipping costs
The customer is responsible for return shipping costs. Always use a trackable shipping method.
Refund
Processing time: 5 to 10 business days after approval, to your original payment method.
Cancellation
An order can only be cancelled within 1 hour of purchase . Contact us immediately: 📧 info@purenorth-beauty.com